Experience Talks

Customer Experience Masterclass

As part of the celebration of the 20th anniversary of the SANA group, and marking the 4th consecutive year as the Consumer Choice brand, we bring Portugal Shaun Smith to Experience Talks, a unique masterclass on the importance and appreciation of the consumer experience. But it's not just Shaun Smith talking about the importance of Consumer Experience in the current context. Side by side with him will be Martin Berasategui, the 10 Michelin star Spanish chef and head of the Fifty Seconds restaurant, at the top of the Vasco da Gama Tower.

Masterclass will feature case studies from different industries such as financial services, hospitality, food and technology to illustrate the principles of Shaun Smith's latest book, "On Purpose - delivering a branded customer experience people love".

 

  • Date: September 25th
  • Hours: from 9.00 am to 5.00 pm
  • Location: Hotel SANA Lisboa, Av. Fontes Pereira de Melo, 8 1069-310 Lisboa Portugal
  • Price: 320€

 

EXPERIENCE TALKS TICKETS

Agenda

  • 08.30 -  Registration

 

  • 09.00 - Bringing Customers into the Boardroom
    • Speaker: Ramiro Martins (Smith+Co)

 

  • 09.15 -  Delivering a 10 star Customer Experience
    • Speaker: Martin Berasategui (Fifty Seconds)

 

  • 09.45 - CX Masterclass I - Stand Up
    • Speaker: Shaun Smith

 

  • 11.15 - Coffee-Break

 

  • 11.45  CX Masterclass II - Stand Out
    • Speaker: Shaun Smith

 

  • 13.15 - Lunch

 

  • 14.30 - CX Masterclass III – Stand Firm
    • Speaker: Shaun Smith

 

  • 15.45 - Coffee-Break

 

  • 16.15 -  CX Masterclass IV – Making it Happen
    • Speaker: Shaun Smith

 

  • 17.00 - Q&A and Closing Remarks