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Privacy Policy
SANA Hotels works continuously to ensure the security and confidentiality of the data provided by users, processing the information in accordance with current law and SANA Hotels’ internal security and confidentiality policies and procedures.

By accessing this site, the user undertakes to accept and respect this Privacy Policy.

For the purposes of online booking, the user of this site provides the following personal details:
  • Name; 
  • Address, City, Country; 
  • Email address; 
  • Telephone number; 
  • Gender / Title; 
  • Credit card details (card type, card number, cardholder name, expiration date, CCV).
SANA Hotels uses Secured Socket Layer (“SSL”) software for encrypting data. Secure transmission of users’ credit card details when making online bookings is ensured by SSL encryption, confirmed by the presence of a “closed padlock” or “key” symbol in the browser status bar, and by the change of the prefix of the page address from “http” to “https”.

For the purposes of online job applications, the user must provide:
  • Name; 
  • Contact details (email, contact telephone number, address); 
  • Curriculum Vitae
Using other forms available on this site, the user may provide SANA Hotels with their details (name, contact telephone number, email) in order to obtain additional information regarding SANA Hotels products and services.

The personal information provided on this site are used for the following purposes:
  • To provide and charge for SANA Hotels products and services purchased by users.  
  • To continually guarantee that the site and its content reflects users’ needs and expectations. 
  • To provide services (newsletters, events, campaigns or special offers). 
  • To inform users of updates to products and details, special offers and/or other SANA Hotels products and services, in cases in which these are requested. 
  • To carry out market research and customer satisfaction surveys, including through SANA Hotels’ business partnerships.
SANA Hotels does not use, provide or disclose to third parties the personal information provided by users of this site for any purpose not provided for in this Privacy Policy, specifically for profit and/or business purposes.

Although SANA Hotels makes every effort within its powers to maintain the privacy of users of this site, it may be obligated by law to disclose information provided. The user of this site is entitled to access, change and delete the personal information provided to SANA Hotels. For this purpose, you should send notification to SANA Hotels, using the address
SANA Hotels Portugal, S.A. - January 2015

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